Contact Us
Have questions, feedback, or need help? We're here for you. Reach out to us and we'll respond as soon as possible.
Get in Touch
For support, copyright, or business inquiries, please email us directly.
Official Support Email
support@ssdown.appWe aim to respond to all inquiries within 24 business hours.
How Can We Help?
We handle different types of inquiries to ensure you get the most relevant and timely support. Here's what you can contact us about.
General Support
Having trouble using our tools? Experiencing errors or unexpected behavior? Send us the details and we'll help you resolve it quickly.
Copyright & DMCA
If you believe your copyrighted content is being accessed improperly through our service, please contact us with the relevant details for prompt resolution.
Business Inquiries
Interested in partnerships, advertising opportunities, or integrating with SSDown? We're open to collaborations that align with our mission.
Feedback & Suggestions
Your feedback shapes our product. Tell us what features you'd like to see, what works well, or where we can improve the user experience.
Privacy Concerns
We take your privacy seriously. If you have questions about how we handle data, cookies, or third-party services, we're happy to clarify.
Response Time
We typically respond within 24 business hours. For urgent copyright matters, we prioritize faster resolution to ensure compliance.
Frequently Asked Questions
Before reaching out, you might find your answer here.
About SSDown
SSDown is a free online platform that provides video content management tools for personal use. We support downloading videos from major social media platforms including X (Twitter), TikTok, Instagram, Facebook, Dailymotion, and 9GAG, as well as YouTube utility tools for thumbnails and metadata previewing.
Our mission is to help users manage their digital content responsibly while respecting copyright laws and platform terms of service. We do not host, store, or distribute any media files on our servers.